• ‘We Invest In People’ and ‘We Invest In Wellbeing’ Gold Accredited
• Demonstrating our commitment to developing our people, culture and leadership
• Driving impact for our customers and partners

Commercial Services Group (CSG), one of the largest local authority-owned trading organisations in the UK, has been awarded Gold accreditation by Investors in People (IIP) for both its ‘We Invest In People’ and ‘We Invest In Wellbeing’ standards.

IIP, a globally recognised standard for people management and development, rigorously assesses organisations across a comprehensive set of criteria, including leadership, communication, performance management, learning and development, and employee engagement. CSG’s achievement of both Gold accreditations reflects its excellent approach to people management, demonstrating its dedication to developing a work environment where every employee feels valued, respected, and empowered to contribute their best.

Matt Johnson, Group CEO said; “Achieving Gold accreditation in both ‘We Invest In People’ and ‘We Invest In Wellbeing’ is a remarkable achievement for CSG. This recognition is a direct reflection of our commitment to creating a workplace culture that fosters employee engagement, growth, and well-being. We are committed to investing in our people, recognising their invaluable contributions, and empowering them to deliver exceptional solutions for our local communities.”

Gary Inman, IIP assessor said; “Congratulations. So well deserved and just as it’s meant to be – part of a continuing journey. I’ve put CSG through a tough assessment, and it still holds up as a Gold on both counts. CSG remains an ambitious organisation actively seeking to marry high performance with a high regard for its people.”

Businesses that achieve Gold accreditation by IIP typically experience a multitude of benefits, including enhanced productivity, improved project management, and strengthened communication. For CSG’s customers and partners, this accreditation translates into:

1. Excellent Customer Service: CSG’s engaged and motivated employees are committed to delivering exceptional service, ensuring customer satisfaction.
2. Commercial Excellence: IIP research indicates that organisations investing in their people can achieve up to 17% higher productivity. CSG’s dedication to employee development ensures commercial effectiveness and value for customers.
3. Reliability and Resilience: 60% of Gold-accredited organizations anticipate business growth, compared to the UK average of 47%. CSG’s commitment to continuous improvement and its values-driven approach instil confidence in customers and partners amidst challenges.

CSG is honoured to have received this prestigious recognition from IIP and is committed to upholding its high standards of people management and development. This achievement further solidifies CSG’s position as a leading provider of exceptional services to its customers and partners.